Shipping

We ship worldwide! Your order will arrive in 5 to 20 business days. Not satisfied? Enjoy hassle-free returns within 30 days of delivery.

We are constantly working to improve our services. Follow us for the latest updates and news.

What is the shipping fee and how do I qualify for free shipping?

Standard Free Shipping – no charge to the customer.($19.99 for rush delivery). Delivery times vary by location and shipping method selected.

What ship methods are used?

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.

Does ship internationally?

Yes, we offer standard and express shipping options to most countries.

CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?

Bob’s Time orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

Here are the specific instructions for our various carrier types:

UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice

USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept

DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.

When will my order ship?

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-2 business days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

How long does my order take to arrive?

Rush 3-7 business days / Standard Delivery 5-20 business days

Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.

Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We’re working diligently to get your order on time. 

What should I do if my package is missing?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.